We want everyone to be completely satisfied with the jewelry and service provided at ESPECIALLY JEWELRY! In the event that an item needs to be returned, a refund or credit will be issued within 15 days of purchase, providing that the item is returned in new condition (unworn/unused). Original packaging and documents (if applicable) are to be returned in new condition with the merchandise. Items that have been altered, sized, modified, engraved, or otherwise customized will not be refundable. These items may be eligible for in-store exchange in certain instances.  Special orders are non-refundable.   

In-store repair is performed by caring, experienced jewelers. Restoration of heirloom jewelry, re-setting of diamonds and gemstones, soldering, polishing, rhodium-plating, and machine engraving on smaller objects are also offered in-store. Watch battery replacement is provided in-store, normally while you wait. (We do not provide watch repair.) We offer complimentary cleaning and inspection of your jewelry, normally while you wait.  Beautiful gift-wrap is always offered free of charge.

Interest-free financing plans from 6 to 24 months available with approved credit. (See store for details and application)

Interest-free layaway is available from 1 to 6 months. (Some requirements apply; see store for details)

Major credit cards are gladly accepted: VISA, MC, American Express, Discover Card.

Diamond trade-in/trade-up policy: You will receive the actual amount paid for your diamond solitaire ring, solitaire pendant, single stud earring, or pair of stud earrings toward the purchase of a new, more expensive diamond, diamond earring(s), or solitaire pendant. The center/main diamond originally purchased separately and set into in a ring or other jewelry item is also eligible for trade-up. You may trade natural diamond(s) toward natural diamond(s), and lab-grown diamond(s) toward lab-grown diamond(s). The credited amount will be based on the item's original purchase price paid at ESPECIALLY JEWELRY. The diamond(s) must be free of any damage, such as chipping or breakage.)   Feel free to call or stop in to learn more about this popular program!

Statements of Replacement Cost (also known as "Insurance Replacement Appraisals") are included at no extra charge with the purchase of any piece of our jewelry collection. There is no charge to update these documents from time to time. Insuring jewelry and other valuable personal property is highly recommended. See your insurance agent for assistance with specialized insurance coverage, or consult with us for a referral to Jeweler’s Mutual Insurance Co.  

**Note** At this time, we only offer appraisals for items originally sold at ESPECIALLY JEWELRY.